International orders will be shipped via DHL, the fee will be calculated automatically during check out.

CUSTOM HEELS: We will ship your order in approximately 4-6 weeks. This is an approximate timeframe and we are not responsible for delays.
IN STOCK ITEMS: Your order will be shipped within 1-4 business days via DHL and will take 4-15 business days to arrive to you.

If you purchase pre-order items and in-stock items together, your entire order will be held until all items are available to ship. To receive in-stock items sooner, please place separate orders.
EXOHEELS does not claim responsibility for lost packages or stolen items.

Please note that you may be charged import duties and taxes by your local customs authority when your parcel is received into your country. Duty rates vary depending on the value of the goods, what they are made of and where they are made. Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by local customs officials. You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties that apply in your country in case you are charged to avoid any surprises.

If you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

We ship domestically for a flat fee of 400RUB. For orders 20.000RUB and above we offer free shipping.

CUSTOM HEELS: We will ship your order in approximately 4-6 weeks. This is an approximate timeframe and we are not responsible for delays.
IN STOCK ITEMS: Your order will be shipped within 1-4 business days via CDEK and will take 4-10 business days to arrive to you.

EXOHEELS does not claim responsibility for lost packages or stolen items.

Please read our refund-return-exchange policy here.

We do not support international returns and exchanges. Please see our size guide and don’t hesitate to contact us with any questions.
If you believe there is an error with your order, goods are faulty, different from a sample shown, please contact us @exoheels or sales@exoheels.com within 5 business days after receiving your order and we will resolve any issue of our fault.

We remind you that the images in the catalog are references and are for informational purposes only - the color of the shoes in real life may differ slightly from the picture on the screen.
We recommend filming the unpacking to resolve controversial issues if they take place.

Contact us at @exoheels or sales@exoheels.com and we will be happy to assist you with any questions.