WORLSWIDE SHIPPING
International orders will be shipped via DHL, the fee will be calculated automatically during check out. Please note that custom fees and additional taxes may be applied to your order, check out the necessary regulations of your country to avoid unexpected fees.
CUSTOM HEELS: You will receive your order in approximately 4-6 weeks. This is an approximate timeframe and we are not responsible for delays.
IN STOCK ITEMS: Your order will be shipped within 1-4 business days via DHL and will take 4-10 business days to arrive to you

DOMESTIC SHIPPING
We ship domestically for a flat fee of 300RUB. For orders 18.000RUB and above we offer free shipping.
CUSTOM HEELS: You will receive your order in approximately 4-6 weeks. This is an approximate timeframe and we are not responsible for delays.
IN STOCK ITEMS: Your order will be shipped within 1-4 business days via CDEK and will take 4-10 business days to arrive to you.

EXOHEELS does not claim responsibility for lost packages or stolen items.

To choose your perfect size please see our size guide

IN STOCK ITEMS: You can return goods bought from stock within 14 days, not counting the day of purchase. The return of goods is carried out if the specified goods have not been used, their consumer properties, seals, factory labels and packaging are preserved. It is not possible to return used goods. You can return it using any postal service, return shipping is at the buyer’s expense, return period is 7 days. Once the package is received, returns are processed within 10 business days. Once your return has been processed, the funds will be returned to the card that was used to pay for the order.
The date of actual dispatch of the order by courier must be no later than the 7th day after receipt of the goods from the online store. Please note that the cost of returning the item is paid by the buyer. To return, contact us at @exoheels with your order number and we will help you to arrange a return.

CUSTOM HEELS: Since the shoes are custom made for you, we do not offer returns/exchanges. Please see our size guide and don’t hesitate to contact us with any questions. If you believe there is an error with your order, goods are faulty, different from a sample shown, please immediately contact us @exoheels and we will resolve any issue of our fault.

Please read our refund-return-exchange policy here.

Contact us at @exoheels and we will be happy to assist you with any questions.